New Referral Service has been introduced at Bacon Lane Surgery on the 23rd of August 2017. The Harrow Electronic Referral Optimisation Service (HEROS) will arrange an appointment for you at a suitable hospital or clinic of your choice and a date and time that is convenient for you.
The HEROS, supported by healthcare professionals, aims to actively involve patients in shared decision making, so you can make fully informed decisions about your treatment and care that reflect what is important to you. You have a legal Patient Choice right to choose which Consultant led service you wish to be referred to.
If you are not seen within the maximum waiting time you have a legal right to be referred to an alternative service to start treatment earlier than waiting for the original service.
To help you prepare for this conversation you can find more information about the choices you can make at https://www.gov.uk/government/publications/the-nhs-choice-framework/the-nhs-choice-framework-what-choices-are-available-to-me-in-the-nhs or the NHS Choices website: www.nhs.uk/patientchoice
The contact details are:
Landline: 0208 269 3404
8am to 6pm Monday to Friday
9am to 1pm Saturday
Email: [email protected]